Return Policy

Last updated:

Service Satisfaction

At Divisionuunique, we are committed to providing high-quality energy efficiency consulting services. Your satisfaction is important to us, and we strive to ensure that our recommendations meet your expectations and energy savings goals.

Return Terms

Due to the nature of our consulting services, returns and refunds are handled differently than physical product returns:

Timeframe: Refund requests must be submitted within 14 days of receiving your assessment report or completion of the consultation service
Conditions: Refunds are considered on a case-by-case basis and may be granted if the service was not delivered as described or if there are significant issues with the quality of service
Partial Services: If only a portion of the service has been completed, refunds may be prorated based on the work completed

Non-Refundable Services

The following services are generally non-refundable once delivered:

Completed energy assessment reports
On-site consultations that have been conducted
Customized energy efficiency recommendations that have been provided
Services that have been fully completed and delivered
Digital reports and documentation that have been sent to the client

However, we will work with you to address any concerns or issues with these services through our dispute resolution process.

Consultation Services

Our consulting services are provided based on professional assessment of your property and energy usage patterns. Because our services involve professional expertise and time investment, the following policies apply:

Initial consultations are often complimentary and non-refundable
Paid assessment reports reflect the professional work completed
Service fees are typically non-refundable once the assessment has been conducted

Cancellation Policy

If you need to cancel or reschedule a scheduled consultation:

48 hours or more before appointment: Full refund or rescheduling available at no charge
Less than 48 hours before appointment: Rescheduling available, partial refund may apply (typically 50% of service fee)
No-shows without prior notice: No refund available
Same-day cancellations: No refund available, but rescheduling may be possible subject to availability

All cancellation requests must be submitted in writing via email or phone to the contact information provided below.

Dispute Resolution

If you are not satisfied with our services, please contact us within 14 days of receiving your assessment report. We will work with you to address your concerns, which may include:

Clarification of recommendations
Additional consultation at no extra charge
Partial refund in exceptional circumstances

Return Costs

Since our services are primarily consulting-based and do not involve physical products, there are typically no shipping costs associated with returns or refunds.

However, in the following situations, costs may apply:

Re-assessment fees: If you request a new assessment after cancellation, standard service fees will apply
Administrative fees: In exceptional cases where significant administrative work is required to process a refund, a small administrative fee may be deducted from the refund amount
Equipment purchases: If you purchase equipment based on our recommendations from third-party vendors, return shipping costs are the responsibility of the vendor's return policy, not Divisionuunique

We will clearly communicate any applicable fees before processing your refund request.

Return Process

To request a refund or return, please follow these steps:

Contact Us: Reach out to us via email or phone using the contact information provided below within 14 days of service completion
Provide Details: Include your name, contact information, service date, service type, and a detailed description of your concern or reason for requesting a refund
Review Period: We will review your request within 5 business days and may request additional information if needed
Resolution: We will work with you to resolve the issue, which may include clarification, additional consultation, or processing a refund
Refund Processing: If a refund is approved, it will be processed within 10 business days using the original payment method
Confirmation: You will receive written confirmation once the refund has been processed

Refund Procedure

When a refund is approved, the following procedure applies:

Processing Time: Refunds are typically processed within 10 business days of approval
Payment Method: Refunds will be issued to the original payment method used for the service
Partial Refunds: If only a portion of the service is eligible for refund, the amount will be calculated based on work completed and services delivered
Notification: You will receive email confirmation when the refund has been processed
Bank Processing: Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account

Equipment Recommendations

Please note that Divisionuunique provides recommendations for energy-efficient equipment but does not sell equipment directly. For returns or refunds on equipment purchases, please contact the respective vendor or retailer from whom you made the purchase.

We are not responsible for returns, refunds, or warranties related to equipment purchases made from third-party vendors based on our recommendations.

General Legal Requirements

This Return Policy complies with applicable consumer protection laws and regulations:

We comply with state and federal consumer protection regulations
Your rights as a consumer are protected under applicable law
This policy does not limit your statutory rights as a consumer
If there is a conflict between this policy and applicable law, the law will prevail

If you believe your consumer rights have been violated, you may contact your local consumer protection agency or the Better Business Bureau.

How to Request a Refund

To request a refund or discuss any concerns about our services, please contact us at:

Divisionuunique
1507 Taylor Dr, Star City, AR 71667, United States
Email: office@divisionuunique.world
Phone: +1 870 628 4141

Please include your name, contact information, service date, and a description of your concern. We will respond within 5 business days.